Prescription Drugs
How do I fill a prescription at a retail pharmacy?
When you fill a prescription at a retail pharmacy for the first time, present your identification card with the Express Scripts logo. Each time you have a prescription filled at a retail pharmacy, you will be required to pay the applicable retail co-pay for either generic, brand-name preferred or brand-name non-preferred drugs. If you do not have your ID card with you, tell the pharmacist that you are a Trust member and give him or her your privacy identification number (PIN). This information should help the pharmacist verify your coverage through Express Scripts. If the pharmacist cannot verify your coverage and you need to fill your prescription right away, pay for the prescription and submit a claim for reimbursement through Express Scripts. If you cannot pay for the prescription but need it immediately, contact Express Scripts for assistance at 1-800-718-6601, or contact CBEBT customer service department at 1-800-807-0400 or Religious Medical Trust customer service department at 1-800-807-0500. If necessary, an exception might be made at that time.
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