If you are unable to login to your account, you can have your credentials reset. Enter the information below to be presented with your security questions. After you successfully answer them, your username and password will be displayed on screen or an email will be sent to the address on file to allow you to change your password.
Additional Login Assistance
Administrators of organizations that have left the health plan may still access account information for a period of time by clicking here.
Why isn't my password working?
Incorrect username or password
One of the more common reasons users aren't able to access their information is because they have either forgotten their user name or password, or have entered it in incorrectly.
Are passwords case-sensitive?
Both usernames and passwords are case-sensitive. You can use any combination of uppercase and lowercase letters to create them and you must use the same exact characters when you enter them to login.
Both usernames and passwords are case-insensitive. You can use any combination of uppercase and lowercase letters to create them and any combination of case to login.
Can passwords have spaces in them?
No, spaces in passwords are not allowed. If you think you chose a password with spaces in it when you registered, contact us to get your password changed.
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Must enable key browser settings to use our site
In addition to using one of the browsers listed above, you must also be sure certain browser settings are enabled to access our websites.
Note: By default, all of the above items are enabled when you install a browser.
- Cookies must be enabled to access secured areas of the site (such as viewing account information).
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- Adobe Reader
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