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Login Assistance

If you are unable to login to your account, you can have your credentials reset. Enter the information below to be presented with your security questions. After you successfully answer them, your username and password will be displayed on screen or an email will be sent to the address on file to allow you to change your password.


Lost Username
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or

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Report a Problem
If you are still having trouble accessing your account, use this form to contact us for support.


Additional Login Assistance

Administrators of organizations that have left the health plan may still access account information for a period of time by clicking here.


Why isn't my password working?

Incorrect username or password

    One of the more common reasons users aren't able to access their information is because they have either forgotten their user name or password, or have entered it in incorrectly.

Are passwords case-sensitive?

    Participants
    Both usernames and passwords are case-sensitive. You can use any combination of uppercase and lowercase letters to create them and you must use the same exact characters when you enter them to login.
    Administrators
    Both usernames and passwords are case-insensitive. You can use any combination of uppercase and lowercase letters to create them and any combination of case to login.

Can passwords have spaces in them?

    No, spaces in passwords are not allowed. If you think you chose a password with spaces in it when you registered, contact us to get your password changed.

Browser Policy

    We strive to design our website to be fully functional with a wide variety of web browsers. However, with the growing number of web browsers in the market place combined with their continuous updates, we cannot guarantee that all of our website's features will work all of the time on all of the browsers. Google Chrome browser is a leading web browser, and our website is best viewed with it. Please report any problems that you may experience on our website or wit any particular web browser by sending us an email message at webmaster@cbservices.org.


Must enable key browser settings to use our site

    In addition to using one of the browsers listed above, you must also be sure certain browser settings are enabled to access our websites.
    • Cookies must be enabled to access secured areas of the site (such as viewing account information).
    • Javascript must be enabled.
    • Style sheets must be enabled.
    Note: By default, all of the above items are enabled when you install a browser.

Additional software needed to view some features

    There are some features on our site (such as videos, audio files, documents, etc.) that may require additional free software to view, including:
    • Adobe Reader
    • Adobe Flash Player
    • RealPlayer
    • Microsoft Windows Media Player

Pop-ups blockers may interfere with some features

    Software installed to prohibit pop-ups or restricted banner ads might interfere with this site and cause you to experience general errors or frozen pages. We recommend that this software be disabled or un-installed before using this site.