Customer Service Survey

Thank you for using the on-line transaction services provided through the Christian Brothers Services web-site. To help us improve our service to you, please evaluate our on-line service and let us know what we can do to increase the quality of our service to you. Use a scale of 1-5 (5=very satisfied, 1=very dissatisfied) to answer the following questions. Thank you!

Customer Information:
Name:
Email Address:
Account #:
Your name, email address and account number are listed in the fields above. We want to contact you if you mention any specific problems. If you wish to submit the survey without this information, please click on those fields and delete the text.

Do you submit all Trust transactions via the web-site?		Yes No
If no, why not?
Transactions
1.	Convenience of on-line transactions	5 4 3 2 1
2.	Ease-of-use of on-line transactions	5 4 3 2 1
3.	Appropriateness of transactions for your needs	5 4 3 2 1
4.	Use of on-line forms compared to hard copy	5 4 3 2 1
	What can we do to improve?
	What else would you like to see?
Responses (Confirmations and E-mails)
5.	Quality of response	5 4 3 2 1
6.	Timeliness of response	5 4 3 2 1
7.	Professionalism of response	5 4 3 2 1
	What can we do to improve?
	What else would you like to see?
Information (Schedule) Displays
8.	Organization of information	5 4 3 2 1
9.	Accuracy of information	5 4 3 2 1
10.	Completeness of information	5 4 3 2 1
	What can we do to improve?
	What would you like to see?
How do we compare to other transactional sites you've used?		Excellent Good Fair Poor
How easy is the site to understand and move around?		Excellent Good Fair Poor
Would you recommend using our site to others?		Yes No
What products and services would you like to see in the future?
Additional Comments: