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When sending an email, please include the ID# from your insurance card along with details regarding your request. This will help facilitate the best communication.


Health Benefit Services
Notice: Please do not send confidential or personal information (like Social Security numbers, etc.) through these email addresses. Use our Secure Message Center instead.

hbscustomerservice@cbservices.org
Ph: 800.807.0400
Fx: 630.378.2504


Understanding Your Explanation of Benefits

Each time you or your health care provider files a claim, an Explanation of Benefits, or EOB, is created explaining how we’ve calculated your benefits/payment. In an effort to help you better understand your EOB, click on the image below to view a video on how to read your EOB.

The EOB is not a bill. Rather, it provides details as to how benefits were applied to a particular claim. When you receive an EOB, you should review it closely and compare it to the receipt or statement given to you by your provider. If you have any questions, please contact our Customer Service Department at the toll-free number listed on your EOB and ID card.


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Only members of the following trust(s) may view the full details of this program:

Christian Brothers Employee Benefit Trust
Christian Brothers Religious Medical Trust

If you are a member of one of these trusts, please login or register for more information.